How will you quickly deploy technology and handle customer support requests for help?
Web applications are being put in use especially where there is a need to interface to customers and even in today’s world of heavy web usage in the home and in business, there are still a lot of users who are not web literate. As we deploy the web into our customer community, we’re forcing users who are unfamiliar with browsers to be very dependent on them. This could be very detrimental to the growth and success of today’s business. Put in place training for both your employees and your customers so that your web applications become easy to use. A help desk may go a long way to helping out this situation.