Steve Strauss posted this in his column in USA Today. I think that any small business that is not maximizing its Web presence is missing a golden opportunity.
First, let’s make sure we are on the same page. When discussing Web 2.0, what we are talking about is an era where websites are more interactive, engaging, and interesting than before. They are not static, as they were, say, 10 years ago, where all you could do was read. Instead, a Web 2.0 site is one where visitors can engage with you, your business, and your site by:
• Posting comments on your blog, or articles, or chatting in a forum.
• Re-tweeting your content, sharing it on Facebook, or Digging it.
• Watching a video, listening to a podcast, or participating in a webinar.
• Taking a quiz or responding to a poll.
The essence of Web 2.0 is that it is collaborative and interactive. By creating a site that engages and interacts with people, that makes them want to stick around (hence the term “sticky site”) you give people more of a chance to create a connection with your business.
For the complete article please see Maximizing your web presence is key to building your small business