It’s frustrating when a service you rely on doesn’t work as it should. Recently, I’ve been experiencing poor customer service with Amazon due to an issue with their two-step authentication process.
The problem is that the authentication process uses my cell phone to send me a text message so that I can log in to my account and for some reason, I am not receiving the text messages which has to do with poor customer service from my cell phone service, T-Mobile, but that is another story. I’ve been trying to change the authentication method to use my email instead, but the Amazon system requires that I receive a code via text message on my cell phone in order to make the change.
The issue is that my phone isn’t receiving text messages, so I’m stuck in a Catch-22 situation. I can’t change the authentication method without the code, but I can’t receive the code because my phone isn’t working.
I’ve reached out to Amazon’s customer service multiple times, but so far, I haven’t been able to resolve the issue. Each time I contact them, I’m told that they’re working on it, but nothing seems to change. Their suggested solution is for me to sign up again and get a new ID and change the two-step authentication process so that I get emails instead. Never mind that I lose all of my years of history and that I lose my Amazon Associate ID and status.
It’s frustrating to feel like I’m stuck in this situation, especially when it’s not my fault that my phone isn’t working. I hope that Amazon is able to come up with a solution soon. In the meantime, I’ll keep trying to contact customer service and see if I can get some help.
In conclusion, It’s important for Amazon to have multiple options for customer authentication and also be able to resolve issues in a timely manner. Customers should not be stuck in a situation where they are unable to access their Amazon account due to technical issues and poor Amazon customer service.